CSDL Luận văn - Luận án
An investigation into the real situation of the front office department at Dan Oasis Hotel and some solutions to improving it
Số trang:
58 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420.91
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2019
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Tourism
Tóm tắt:
This case study is carried out based on the theoretical background and the practical data. Firstly, author have collected practical data by giving the questionnaires to the tourists in order to appraise the service quality of the front office there. Besides, author also got specific statistics from the manager to evaluate the weaknesses and strengths of the front office Staff. At last, through the careful analyses and evaluations, I give out the suggestion in order to improve the service quality of the Front Office Department of Dan Oasis Hotel.
Luận văn liên quan
- An analysis of the suggested translation of chapter 5 from the book the anxious generation: how the great rewiring of childhood is causing an epidemic of mental illness, Jonathan Haidt, 2024
- An analysis of the suggested translation of chapter 11 from the book “mind your body” by Nicole J. Sachs, february 2025
- An investigation into the real situation and some solutions for improving the service quality of the F&B department at Muong Thanh Holiday Hue Hotel
- An investigation into the real situation and some solutions for improving the service quality of the customer care department at Tien Sa Hotel
- An analysis of the suggested translation of chapter 6 from the book “the element: how finding your passion changes everything” by Ken Robinson and Lou Aronica, 2009