CSDL Luận văn - Luận án
An investigation into the real situation and some solutions to improving the service quality of the food and beverage department at Vinpearl luxury Danang
Số trang:
69 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 209 Phan Thanh
Năm xuất bản:
2018
Ngôn ngữ: Tiếng Anh
Chủ đề:
Tourism
&
Serving progress of food
Tóm tắt:
This graduation paper aims to investigate the real situation and provides some practical suggestions to bettering the service quality of the Food and Beverage Department. This small-scale case of study sought to identify real problems, as well as mistakes, and weakness by doing some research, observing, making a survey and working in real life. Base on which, I could show clearly the main limitations in the service quality of the resort, its staffers, or the management etc. that Vinpearl is facing with and put forth some solutions to improving their quality.
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