CSDL Luận văn - Luận án
Real situations to improve the quality of service in hotel business at Bamboo Green central hotel central
Số trang:
57 p.
Chuyên ngành:
Tiếng Anh Biên - Phiên dịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Đại Học Duy Tân
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2010
Ngôn ngữ: Anh - Việt
Chủ đề:
Service--Hotel
Tóm tắt:
Introduction; Hotels and quality of service in hotel business, evaluation of the quality of service in hotel business; Case description, Analysis and evaluation; The orientations and major solutions to improve the quality of service at Bamboo Green hotel; Conclusion and implication.
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- An investigation into the real situation and some solutions to improving the service quality of reception department at BRG Da Nang Golf Resort
- An investigation into the real situation and some suggestions to improving the service quailty of food and beverages department at Stay Hotel
- An investigation into the real situation of front office department and some solutions to improving its service quality at Montgomerie Links Hotel & Villas