40511Managing front office operations : 10th ed.
The tenth edition features several new sections related to the impact of technology on hotel operations. Including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry.
40512Managing front office operations: Eight edition
Presenting the lodging industry, hotel organization, front office operations, reservations, registration, communications and guest services, security and the lodging industry, front office accounting.
40513Managing Hospitality Human Resources : 6th edition
Includes 4 parts: Employment laws, planning, and staffing; Human resources development; Compensation administration; Safety, disciplines, and ethics.
40514Managing hospitality human resources: Fourth edition
Part I: Employment laws, planning, and staffing; Part II: Human resources development; Part III: Compensation and labor issues; Part IV: Safety, discipline, and ethics.
40515Managing hotels effectively: Lessons from outstanding general managers
The environment of the hotel business; Service, people, and profits in the hotel business; An overvie of strategic planning; Planning in hotels; Hotel organization; Coordinating the activities of a hotel; Hotel staffing; Motivation.
40516Managing housekeeping operations
Presenting the role of housekeeping in hospitality operations, environmental and energy management, planning organizing the housekeeping department, housekeeping human resource issues, managing inventories, controlling expenses.
40517Managing housekeeping operations: 3rd ed.
Updated information includes the following topics: Energy management, sustainability and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.), security issues Health concerns (bedbugs, mold, viral outbreaks) Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, "bed wars," pillow menus, wireless Internet, etc.) Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing)
40518Managing in a time of great change
Contents: The theory of the business; Planning for uncertainty; The five deadly business sins; Managing the family business; Six rules for presidents; Managing in the network society; The new society of organizations; There are three kinds of teams; The information revolution in retail; The information executives need today.
40519Managing innovation: Integrating technological, market and organizational change : 5 ed.
Managing Innovation is an established, bestselling text for MBA, MSc and advanced undergraduate courses on innovation management, management of technology, new product development and entrepreneurship. It is also widely used by managers in both the services and manufacturing sectors
40520Managing knowledge: A practical web-based approach
With this book, you will learn proven methods for identifying valuable information--corporate intellectual capital--and linking it to business processes before deploying an internal Web, sparing information managers frustration. The authors demonstrate how to begin this challenging task, how to keep it moving forward, and how to overcome cultural, political, and organizational barriers to success.