CSDL sách
- Managing front office operations : 10th ed.
- Tác giả: Michael L. Kasavana, Ph. D
- Nhà xuất bản: American Hotel & Lodging Educational Institut - United States
- Năm xuất bản: 2017
- Số trang:588 p.
- Kích thước:23 cm.
- Số đăng ký cá biệt:48561
- ISBN:9780866125505
- Mã Dewey:647. 94 068
- Đơn giá:0
- Vị trí lưu trữ:03 Quang Trung
- Ngôn ngữ:English
- Loại tài liệu:Giáo trình
- Đang rỗi/ Tổng sách:1/1
- Từ khóa:Hotel management, hotel
- Chủ đề: Hotel management
- Chuyên ngành: Khoa Du Lịch
- Tóm tắt: The tenth edition features several new sections related to the impact of technology on hotel operations. Including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry.
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