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A practical guide to fares and ticketing: 3rd ed.

Tác giả: Jeanne Semer-Purzycki

Includes the most current information and practices on sales, promotion, booking, pricing, and ticketing of airline travel. It also addresses the changing role of the retail travel agent as well as the effect of technology in the travel workplace. This text is designed to present a hands-on...

Hospitality employee management and supervision: Concepts and practical applications

Tác giả: Kerry L. Sommerville

This text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.

eTourism

Tác giả: Buhalis, Dimitrios

This book addresses the digitization of all processes and value chains in the tourism, travel, hospitality and catering industries. By analysing the new technological trends it provides a solid basis for analysing the impacts of the Information Communication Technology (ICT) revolution on the...

Marketing & selling the travel product: 2nd ed.

Tác giả: James F. Burke, Barry P. Resnick

In addition to a review of the basics, this ready reference will provide numerous how-to instructions on metalworking activities and skills. You will learn how to create fireplace tools, candleholders, a shop dustpan, a tool set, a woven table, a rod table structure and many more interesting and...

Managing housekeeping operations: 3rd ed.

Tác giả: Margaret M. Kappa, Aleta Nitschke, Patricia B. Schappert

Updated information includes the following topics: Energy management, sustainability and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.), security issues Health concerns (bedbugs, mold, viral outbreaks) Amenities and guestroom furnishings...