CSDL sách
001
000005823
003
LDTU
020
$a9780866122528
041
$aeng
082
$a647.94 068
100
$aKappa, Margaret M.
245
$aManaging housekeeping operations $cMargaret M. Kappa, Aleta Nitschke, Patricia B. Schappert
250
$a3rd ed.
260
$aNew York $bAmerican Hotel & Lodging $c2008
300
$a606 p. $c25 cm
504
$a Index p. 603 - 606
520
$aUpdated information includes the following topics: Energy management, sustainability and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.), security issues Health concerns (bedbugs, mold, viral outbreaks) Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, "bed wars," pillow menus, wireless Internet, etc.) Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing)
650
$aManaging -- Housekeeping operations
653
$aManaging
700
$aNitschke, Aleta
852
$a209 Phan Thanh $bTiếng Anh
911
Nguyễn Thị Hảo
927
Mua
928
24421
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