Consumer satisfaction
Mapping experiences : a guide to creating value through journeys, blueprints and diagrams
Part 1. Visualizing value; Part 2. A genaral process for mapping; Part 3. Types of diagrams in detail.
- Vị trí lưu trữ: 03 Quang Trung
- Tổng sách: 5
- Đang rỗi: 5
The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world
Part 1. The fundamentals of the net promoter system; Part 2. Getting results.
- Vị trí lưu trữ: 209 Phan Thanh
- Tổng sách: 3
- Đang rỗi: 3
Build for change : revolutionizing customer engagement through continuous digital innovation
Chapter 1: Customerpocalypse; Chapter 2: Death by Data; Chapter 3: Adding Judgment and Desire; Chapter 4: Getting It Done with Customer Processes; Chapter 5: Change How You Think about Technology.
- Vị trí lưu trữ: 209 Phan Thanh
- Tổng sách: 2
- Đang rỗi: 2
The joyless economy : an inquiry into human satisfaction and consumer dissatisfaction
The psychology and economics of motivation; The American way of life.
- Vị trí lưu trữ: 209 Phan Thanh
- Tổng sách: 1
- Đang rỗi: 1