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Happiness : HBR emotional intelligence series

This book explores answers to these questions with research into how happiness is measured, frameworks for personal behaviors, management techniques that build happiness in the workplace - and warnings that highlight where the happiness hype has been overblown.

Uncommon service : how to win by putting customers at the core of your business

Tác giả: Frances Frei; Anne Morriss

Offering a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.

Competing on analytics : the new science of winning; with a new introduction

Tác giả: Thomas H. Davenport , Jeanne Harris

Part 1. The nature of analytical competition; Part 2. Building an analytical capability.

Driving digital strategy : a guide to reimagining your business

Tác giả: Sunil Gupta

Part 1. Reimagine your business; Part 2. Reevaluate your value chain; Part 3. Reconnect with customers; Part 4. Rebuild your organization.

Everyday emotional intelligence : big ideas and practical advice on how to be human at work

Tác giả: Daniel Goleman; Annie McKee; Shawn Achor

Section One. What is emotional intelligence?; Section Two. Self-awareness; Section Three. Manage your emotions; Section Four. Everyday emotional intelligence; Section Five. Dealing with difficult people; Section Six. Understand empathy; Section Seven. Build your resilience; Section Eight. ...