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Information technology for travel and tourism

Tác giả: Inkpen Gary

Including the UK travel business, information technology, reservation systems, agency management systems, communicaton systems, foreign exchange systems, the future, choosing the right system.

The business of rural tourism : international perspectives

Tác giả: Page Stephen J, Getz Don

Tahoma; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Presenting 4 parts such as Issues in rural tourism: the literature and business issue, International case studies in the northern hemisphere, ...

The management of people in hotels and restaurants: 5th ed.

Tác giả: Donald E. Lundberg

Including three parts such as management theory àd the hospitality industry, personnel procedures in hotels/ restaurants, organized labor and the hospitality industry.

Ultimate service : the complete handbook to the World of the concierge

Tác giả: Holly Stiel and Delta Collins

The book includes topics such as building relationships, the telephone manager, handling routine and unusual requests, handling irate customers, and organizing a consierge department. Emphasis is placed on the responsibility of the consierge to provide the best possible service. The impact of the ...

Personnel training manual for the hospitality industry

Tác giả: Jack E. Miller, Mary Walk

Its purpose is to discuss labour management and training systems to enable supervisors to select the team that best fits their operation. This book introduces the operator to the best training methods available. It works with what is best for the operator, then implements a long term solution to ...