ý kiến bạn đọc

Managing housekeeping operations: 3rd ed.

Tác giả: Margaret M. Kappa, Aleta Nitschke, Patricia B. Schappert

Updated information includes the following topics: Energy management, sustainability and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.), security issues Health concerns (bedbugs, mold, viral outbreaks) Amenities and guestroom furnishings ...

The business and management of conventions

Tác giả: Vivienne Mccabe...[et.al]

The Business and Management of Conventions is the first Australian textbook to introduce the professional environment of the MICE industry to students. It draws on current business thinking and academic research to link management principles and practice to the Australian MICE industry.

Managing hospitality human resources: Fourth edition

Tác giả: Robert H. Woods

Part I: Employment laws, planning, and staffing; Part II: Human resources development; Part III: Compensation and labor issues; Part IV: Safety, discipline, and ethics.

Selling cruises: 2nd ed.

Tác giả: Claudine Dervaes

Knowledge of geography and cruise destinations is emphasized, with all world ports identified on maps and described with marketable appeal. The book also presents key information on applying effective sales skills, qualifying clients for selecting the right cruises and nautical terminology, and ...

Nghệ thuật trang trí bàn tiệc

Tác giả: Phạm Minh

Hướng dẫn các phương pháp trang trí bàn ăn như: vật trang trí đặt ở giữa bàn, khăn lót đĩa, khăn ăn, khăn trải bàn, dọn món ăn và cách bố trí chỗ ngồi, thức ăn và rượu, đặt thiếp, quà tặng.