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Difficult conversations : craft a clear message, manage emotions, focus on a solution

Nhóm Tác giả: Harvard Business Review Press

Presenting to What makes a conversation difficult?; Think it through; Prepare for the difficult conversation; Conduct the conversation; Follow through; Become a better communicator.

Clash of the generations : managing the new workplace reality

Tác giả: Valerie M Grubb

Presenting to 11 chaoets: The new workplace reality; Defining the generations; Fostering a culture of inclusion; Setting the stage for great performance; Being an inclusive manager; Promoting growth opportunities; Managing differences in work ethic; Managing differences in work-life balance ...

The connectors : how the world's most successful businesspeople build relationships and win clients for life

Tác giả: Maribeth Kuzmeski

Part 1. Winning business with relationships; Part 2. How do they do it? the 5 traits of connectors; Part 3: Applying the 5 connector traits; Part 4. Power tools for relationship building.

Building an innovative learning organization : a framework to build a smarter workforce, adapt to change, and drive growth

Tác giả: Russell Sarder

Chapter 1: Why become a learning organization?; Chapter 2: Building a learning culture; Chapter 3: Developing a learning plan; Chapter 4: Setting learning goals; Chapter 5: Creating competency models; Chapter 6: Selecting the right learning methods; Chapter 7: Assessing the results of your learning ...

Irrational persistence : seven secrets that turned a bankrupt startup into a $231,000,000 business

Tác giả: Dave Zilko

Chapter 1. Summon the courage to enter the dark room; Chapter 2. Find your place in this world; Chapter 3. Search for the holy grail; Chapter 4. Never sell anything; Chapter 5. Build a company woody allen would be proud of; Chapter 6. Value values; Chapter 7. If a fortune 500 company calls.