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Collaboration : how leaders avoid the traps, create unity, and reap big results

Tác giả: Morten T Hansen

Contents: Introduction: The perils of collaboration : in good times and bad; Getting collaboration wrong; or getting it right; Know when to collaborate, and when not to; Spot the four barriers to collaboration; Lever 1 : unify people; Lever 2 : cultivate T-shaped management; Lever 3 : build nimble ...

Collective genius : the art and practice of leading innovation

Tác giả: Linda A Hill

Part 1. Leaders create the willingness to innovate; Part 2. Leaders create the ability to innovate; Part 3. Collective genius 2.0: inventing the future.

Bad leadership : what it is, how it happens, why it matters

Tác giả: Barbara Kellerman

Part 1. The bad side; Part 2. Leading badly; Part 3. From bad to better.

3-D negotiation : powerful tools to change the game in your most important deals

Tác giả: David A Lax; James K Sebenius

Contents: Overview: 3-D negotiation in a nutshell; Negotiate in three dimensions; Do a 3-D audit of barriers to agreement; Craft a 3-D strategy to overcome the barriers; Set up the right negotiation, "away from the table"; Get all the parties right; Get all the interests right; Get the no-deal ...

Uncommon service : how to win by putting customers at the core of your business

Tác giả: Frances Frei; Anne Morriss

Offering a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.