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Bad leadership : what it is, how it happens, why it matters

Tác giả: Barbara Kellerman

Part 1. The bad side; Part 2. Leading badly; Part 3. From bad to better.

3-D negotiation : powerful tools to change the game in your most important deals

Tác giả: David A Lax; James K Sebenius

Contents: Overview: 3-D negotiation in a nutshell; Negotiate in three dimensions; Do a 3-D audit of barriers to agreement; Craft a 3-D strategy to overcome the barriers; Set up the right negotiation, "away from the table"; Get all the parties right; Get all the interests right; Get the no-deal ...

Uncommon service : how to win by putting customers at the core of your business

Tác giả: Frances Frei; Anne Morriss

Offering a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.

Creating great choices : a leader's guide to integrative thinking

Tác giả: Jennifer Riel; Roger L Martin

Contents: Integrative thinking 2.0; How we choose; A new way to think; A methodology; Articulating opposing models; Examining the models; Generating possibilities; Assessing the prototypes; A way of being in the world.

Competing on analytics : the new science of winning; with a new introduction

Tác giả: Thomas H. Davenport , Jeanne Harris

Part 1. The nature of analytical competition; Part 2. Building an analytical capability.