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This is service design methods, a companion to this is service design doing : expanded service design thinking methods for real projects : 1st ed.

Tác giả: Marc Stickdorn , Markus Edgar Hormess, Markus Hormess, Jakob Schneider

In this book, you’ll find 54 hands-on descriptions that help you DO the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion ...

The design thinking playbook : mindful digital transformation of teams, products, services, businesses and ecosystems : 1st ed.

Tác giả: Michael Lewrick , Patrick Link, Larry Leifer

This book describes how Design Thinking is applied across a variety of industries, enriched with other proven approaches as well as the necessary tools, and the knowledge to use them effectively. Packed with solutions for common challenges including digital transformation, this practical, highly ...

101 design methods : a structured approach for driving innovation in your organization

Tác giả: Vijay Kumar

Mode 1. Sense intent; Mode 2. Know context; Mode 3. Know peole; Mode 4. Frame insights; Mode 5. Explore concepts; Mode 6. Frame solutions; Mode 7. Realize offerings.

Ten types of innovation : the discipline of building breakthroughs

Tác giả: Larry Keeley, Helen Walters, Ryan Pikkel, Brian Quinn

Part 1. Innovation; Part 2. Ten types of innovation; Part 3. More is mightier; Part 4. Spot the shifts; Part 5. Leading innovation; Part 6. Fostering innovation; Part 7. Appendix.

This is service design doing : applying service design thinking in the real world : a practitioner's handbook

Tác giả: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

This book is for everyone interested in customer experience, innovation, and collaborative creation. This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation ...