CSDL Luận văn _ Luận án
An investigation into the real situation and some suggestions for improving communication of F&B Staff at Brilliant Hotel Da Nang
- Tác giả: Lam Thi Phuong |
- Giảng viên hướng dẫn: MA. Bui Thi Kim Phung |
- Chuyên ngành: Tiếng Anh Du lịch
Finding the real situation English communication F&B staff at Brilliant Hotel; Appreciating the strengths and weaknesses of the restaurant staff's use of English communication; Suggesting some effective solutions to improving English communication staff at Brilliant Hotel.
An investigation into the real situation and solutions for improving the service quality of food and beverage department of Sala Danang Beach Hotel
- Tác giả: Le Ha My |
- Giảng viên hướng dẫn: MA. Phan Thi Thuy Tien |
- Chuyên ngành: Tiếng Anh Du lịch
Find out some strengths, weaknesses, opportunities and threats of the F&B Department; Find out the effectiveness of the services of the F&B Department; Suggest some solutions to overcome those problems.
An investigation into the real situation and some solutions to improving the quality of services at Reception Department at Seahorse Hotel and Apartment
- Tác giả: Nguyen Thi Thuy Tram |
- Giảng viên hướng dẫn: MA. Nguyen Thi Thu Hien |
- Chuyên ngành: Tiếng Anh Du lịch
Introducing the general features of the hotel and investigating the quality of services at Reception Department to attract tourists; Offering effective solutions to improving the quality of services and leaving a deep impression on tourists, making visitors only want to choose Seahorse hotel among a series of hotels out there. That is also the goal proposed by the hotel.
An investigation into the real situation and some solutions for improving the service quality of Front Office in Valencia Hotel
- Tác giả: Ho Thi Cam Tu |
- Giảng viên hướng dẫn: MA. Nguyen Thi Bich Giang |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background about the service quality and improving the service quality of Front Office in the Hotel; Chapter 3: The case of the service’s quality of Front Desk Department at Valencia Hotel; Chapter 4: Analysis and evaluation of service quality of Front Desk Department at Valencia Hotel; Chapter 5: Some solutions to improve service quality of Front Desk Department at Valencia Hotel; Chapter 6: Conclusion and suggestions.
An investigation into the real situation and some solutions for improving the quality of domestic tours at Saigontourist
- Tác giả: Vo Thi Hong Nhung |
- Giảng viên hướng dẫn: MA. Nguyen Thi Bao Yen |
- Chuyên ngành: Tiếng Anh Du lịch
This study researches the current domestic tour of Saigontourist in Da Nang. In this survey, I build a basis to improve service quality in tours in Da Nang. Collecting data, evaluating domestic tours, and customer regime for Saigontourist's services in the years 2019-2021. From there, looking for solutions to improve the quality of domestic tours, contributing to improving business efficiency, increasing revenue, and attracting more tourists to Saigontourist in the coming time.