CSDL Luận văn - Luận án
An investigation into the real situation and some solutions to improving the service quality of reception department at Crowne Plaza Danang
Số trang:
55 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420.91
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2019
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Tourism
Tóm tắt:
This graduation paper investigates serving procedures and provides some suggestions to improve the service quality of Reception Department at Crowne Plaza Danang. Quality is an important factor affecting business operation of any tourism business enterprises. In this paper, I would like to emphasize the importance of Reception Department in Crowne Plaza Danang in particular and in general. Basing on the real situation of Reception Department’s service quality in the hotel, I would like to point out the strong points and weak points of this Department. From this, I can give some suggestion to improve its service quality.
Luận văn liên quan
- An investigation into the real situation and some solutions for improving the service quality of the restaurant department at Grand Sunrise Boutique hotel
- An investigation into the real situation and some solutions for improving the quality of breakfast buffet service of bistecca restaurant at New Orient hotel
- An investigation into the real situation and solutions to improving the quality of human resources at Royal Lotus Danang hotel
- An investigation into the real situation and some solutions for improving the service quality of the spa at New Orient Hotel
- An investigation into factors affecting customer satisfaction on reception department at Maximilan Danang beach hotel and some solutions for improving customer satisfaction