CSDL Luận văn _ Luận án
Chủ đề: English--Tourism
An investigation into real situation and some solutions to improving the quality of customer services at Thai Market Restaurant
- Tác giả: Le Quang Hoang Dung |
- Giảng viên hướng dẫn: MA. Le Hoang Phuong |
- Chuyên ngành: Tiếng Anh Du lịch
This paper aims to conduct research on the real situation of the quality of customer services for everyone at Thai Market Restaurant and suggest some solutions to improve the quality of customer services at the restaurant.
An investigation into the real situation and some solutions for enhancing food and beverage services of Hoa Mai Restaurant at Sai Gon Kim Lien Hotel
- Tác giả: Nguyen Thi Anh |
- Giảng viên hướng dẫn: MA. Duong Huu Phuoc |
- Chuyên ngành: Tiếng Anh Du lịch
Identifying the importance of the service quality to attract customer; Appreciating the real situation with the service quality of Hoa Mai restaurant, Sai Gon Kim Lien hotel; Suggesting solutions for improving the quality of service in Hoa Mai restaurant, Sai Gon Kim Lien hotel.
An investigation into the current situation and some suggestions for improving the service quality of the front office at Muong Thanh Holiday Quang Binh Hotel
- Tác giả: Bui Phuong Thao |
- Giảng viên hướng dẫn: MA. Nguyen Quynh Chi |
- Chuyên ngành: Tiếng Anh Du lịch
Evaluating the quality of the front office department in Muong Thanh Holiday Quang Binh hotel; Proposing some solutions to improve the quality of additional services of Muong Thanh Holiday Quang Binh hotel; Helping to further improve the service quality of the front office department at the hotel. Contributing to maintaining the hotel's reputation and brand, especially in today's fiercely competitive environment.
An investigation into the real situation and some solutions for improving the quality of front desk department at Royal Quang Binh Hotel
- Tác giả: Nguyen My Phuong |
- Giảng viên hướng dẫn: MA. Tran Thi Thuy Phuong |
- Chuyên ngành: Tiếng Anh Du lịch
Research general issues about the operation of the front desk department, the theoretical radical of service process, and issues of improving service process of the front desk at hotel; Figure out strengths, weaknesses in the front desk department of RQH; Offer some solutions and recommendations to improve quality service of the front desk.
An investigation into the real situation and some solutions for improving the service quality of housekeeping department at Satya Hotel
- Tác giả: Ngo Thi Kieu Oanh |
- Giảng viên hướng dẫn: MA. Tran Thi Thuy Phuong |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter I: The introduction of the graduation paper, including rationale, aims, and objectives, the scope of the study, methodology, and organization of the study; Chapter II: The theoretical background about hotel and some information about housekeeping department; Chapter III: The case description describing the overview of Satya Hotel and HK Dept; Chapter Ⅳ: The analysis and evaluation; Chapter V: Dificulties and solutions; Chapter Ⅵ: Conclusion and suggestions.