CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the real situation and some solutions for improving the quality of customer service of the front desk department at Golden Sea Hotel
- Tác giả: Tran Thi Bao Duyen |
- Giảng viên hướng dẫn: Nguyen Thi Bich Giang, M.A |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1. Introduction; Chapter 2. Theoretical background; chapter 3. Case description; Chapter 4. Analysis and evaluation; Chapter 5. Difficulties and solution.
An investigaton into the real situation and some solutions for improving the quality of reception service at Maximilan Danang Beach Hotel
- Tác giả: Le Thi Hong |
- Giảng viên hướng dẫn: Nguyen Thi Bich Giang, M.A |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1. Introduction; Chapter 2. Theoretical background; chapter 3. Case description; Chapter 4. Analysis and evaluation; Chapter 5. Difficulties and solution.
An investigation into the real situation and some solutions for improving the service quality of front office department at Rosabella Boutique Hotel
- Tác giả: Le Hoai An |
- Giảng viên hướng dẫn: Tran Thi Minh Giang, PH.D |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1. Introduction; Chapter 2. Theoretical background; chapter 3. Case description; Chapter 4. Analysis and evaluation; Chapter 5. Difficulties and solution.
An investigation into the current situation of the reception department at Lang Co beach resort and some suggestions for elevating its service quality
- Tác giả: Tran Quang Linh |
- Giảng viên hướng dẫn: Tran Thi Minh Giang, PH.D |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1. Introduction; Chapter 2. Theoretical background; chapter 3. Case description; Chapter 4. Analysis and evaluation; Chapter 5. Difficulties and solution.
An investigation into the real situations and some solutions to improving the service quality of the reception department at Stay Hotel Da Nang
- Tác giả: Nguyen Thi Ngoc Hao |
- Giảng viên hướng dẫn: Doan Thi Thanh Trang |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1. Introduction; Chapter 2. Theoretical background; chapter 3. Case description; Chapter 4. Analysis and evaluation; Chapter 5. Difficulties and solution.