CSDL Luận văn _ Luận án
Khoa Tiếng Anh
Real situations of reception department and solutions to improving service quality of reception department at Blossom Hotel
- Tác giả: Ngo Tran Ngoc Tram |
- Giảng viên hướng dẫn: Luong Kim Thu, M.A. |
- Chuyên ngành: Tiếng Anh Du lịch
Study the real situation and some solutions to improve the service quality of the reception department at Blossom Hotel. Present some tables on Vietnam tourist arrivals and workforce of reception department at Blossom Hotel to make my paper clearly. Evaluate and give some solutions for the reception department.
A case study of the strengths and weaknesses of the receptionist's performance at Fusion Maia Beach Resort and some suggestions
- Tác giả: Van Thi Ngoc Lan |
- Giảng viên hướng dẫn: Nguyen Thi Dieu Tram, M.A. |
- Chuyên ngành: Tiếng Anh Du lịch
Show many basic definitions of tourism, hotel busines and especially the reception sector. An overview of Fusion Maia will be presented, introduce the basic background of foundation and development, organizational structure, duties of each department, status of arrival guests and status of Fusion Maia reception department. The hotel business of Fusion Maia will be analyzed and evaluated.
An investigation into current situation of tourist attraction to Nam An Retreat Resort and solutions to improving it
- Tác giả: Bui Thi Hoa |
- Giảng viên hướng dẫn: Le Thi Khanh Lam |
- Chuyên ngành: Tiếng Anh Du lịch
Introduces some theoretical background related to tourism and business of tourism. Provides general information, the current situation and methods used to attract tourists coming to Naman Resort. Gives analysis and evaluation about the real situation at Naman Resort.
An investigation into the real situation of the restaurant service and solutions to attracting guests in Sea Phoenix Hotel, Da Nang
- Tác giả: Nguyen Thi Thu Phuong |
- Giảng viên hướng dẫn: Vo Thi Phuong Thao, M.A. |
- Chuyên ngành: Tiếng Anh Du lịch
Introduction shows three tems consisting of the rationale, the outline and the methodology. Theoretical background gives an overview of the Hotel business and Restaurant Department. Case descriptiion present about Sea Phoenix Hotel and some Restaurant Department issues at Sea Phoenix Hotel. Analysis and evaluation of the Restaurant Department activities as well as the strong points and weak points of it. Conclusion and suggestions, conclusion and some suggestions to attract guests to the Sea Phoenix Hotel in general and the Restaurant Department in particular.
An investigation into the real situation of spa services and solutions to developing Brilliant spa, Brilliant Hotel - Da Nang
- Tác giả: Vu Thuy Dung |
- Giảng viên hướng dẫn: Phan Thi Tinh Tam, M.A. |
- Chuyên ngành: Tiếng Anh Du lịch
Research into the Spa service of Brilliant Spa in Brilliant Hotel to give some suggestions to improve the Spa service performance of the Brilliant Spa in Brilliant Hotel. Present some concepts of Brilliant Spa and customer service performance, describes and evaluates the real situations of the customer service performance of Brilliant Spa and give some suggestions for improving it.