CSDL Luận văn _ Luận án
Khoa Tiếng Anh
The real situation and some solutions helping improve the service quality of the reception department at Roya Family Hotel - Da Nang city
- Tác giả: Pham Thi Len |
- Giảng viên hướng dẫn: Nguyen Manh Quang |
- Chuyên ngành: Tiếng Anh Du lịch
Theoretical bases on service quality and services quality of the reception deparment at the hotel; The quality of service of the reception department at Roya Family Hotel ; Strengths and weaknesses of the reception department at Roya Family Hotel and some solution to improving the quality of reception department.
A case study of the current situation of the guest ralation department at Crowne Palza Da Nang and solutions to improving its service
- Tác giả: Mai Ngoc Quynh Tram |
- Giảng viên hướng dẫn: Nguyen Thi Phu |
- Chuyên ngành: Tiếng Anh Du lịch
Introduces the theoretical background related to hotel; Introduces on Crowne Palza Da Nang; The main point in this chapter is focusing on the factors of guest relation staff and analyzing of strengths, weaknesses of front office of Crowne Palza Da Nang.
An investigation into front office department at Golden Sea Hotel Da Nang and some solutions to overcoming its shortcomings
- Tác giả: Do Thi Phuong |
- Giảng viên hướng dẫn: Phan Thi Nhu Gam |
- Chuyên ngành: Tiếng Anh Du lịch
In the first chapter, the different definitions about hotel that are closely related to each items of this study. Those definitions are presented clearly. Chapter II presents the general information, the real situation of front office department of Golden Sea Hotel; Chapter III focuses on analyzing the real situation of front office department of Golden Sea Hotel.
An investigation into the real situation and some solutions to atracting customers to touristm services of Global inex company
- Tác giả: Phan Thi Thuy An |
- Giảng viên hướng dẫn: Tran Thi Ngoc Tuyen |
- Chuyên ngành: Tiếng Anh Du lịch
Some theories about marketing activities at atract tourists in travel business enterprises; The Global inex status as a marketing atraction for domestic and international tourists; Some marketing solutions to atract domestic and international toursts at Global Inex Com.
An investigation into the real situation and some solutions to improving the customer service performance of front office at Royal Family Hotel, Da Nang city
- Tác giả: Huynh Thi Phuong Hang |
- Giảng viên hướng dẫn: Huynh Vu Chi Tam |
- Chuyên ngành: Tiếng Anh Du lịch
Part A is the introduction of the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study's organization; Part B is talk about the development; Part C is some solutions to improving the customer service performance of front office at Royal Family Hotel.