CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the real situation of front office department in Hoi An Beach Resort and some suggested solutions to improve its service quality
- Tác giả: La Duong Trung Hieu |
- Giảng viên hướng dẫn: Le Thi Oanh |
- Chuyên ngành: Tiếng Anh Du lịch
Theoretical background about resort and the quality of the FO department; Case description describing the overview of Hoi An Beach Resort and real situation on the service quality of the department at this resort; The analysis of the real situation of the service quality of the FO Department to attract more tourists and satisfy them well, and the conclusion.
An investigation into the real situation and some solutions to improving the service quality of reception departmnet at Hoi An Silk Village Resort & Spa
- Tác giả: Hua Thanh Thanh |
- Giảng viên hướng dẫn: Le Thi Kim Uyen |
- Chuyên ngành: Tiếng Anh Du lịch
Theoretical bases on service quality and services quality of the reception deparment at the hotel; The quality of service of the reception department at Hoi An Silk Village Resort & Spa; Strengths and weaknesses of the reception department at Hoi An Silk Village Resort & Spa and some solution to improving the quality of reception department.
Strenghs and weaknesses of the reception department at Quang Nhat Hotel and some solutions to improving the quality of reception department
- Tác giả: Do Thi Khanh Linh |
- Giảng viên hướng dẫn: Tran Thi Ngoc Tuyen |
- Chuyên ngành: Tiếng Anh Du lịch
Theoretical bases on service quality and services quality of the reception deparment at the hotel; The quality of service of the reception department at Quang Nhat Hotel; Strengths and weaknesses of the reception department at Quang Nhat Hotel and some solution to improving the quality of reception department.
An investigation into the real situation and some strategies to improve the quality of service at the restaurant of Golden Sea Hotel - Da Nang
- Tác giả: Le Thi Thu Bong |
- Giảng viên hướng dẫn: Bui Thi Kim Phung |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Is the theory of hotel, hotel, hotel business, hotel services, quality of services; Chapter 2: Describes of an overview of the Golden Sea Hotel 3 and the quality of services at the Golden Sea Hotel 3 - Da Nang; Chapter 3: Is the analysis and evaluation of the quality of service at restaurants to improve the quality of service at the restaurant department.
An investgation into the real situation and solutions to attracting tourists to Crowne Plaza Da Nang
- Tác giả: Ho Thu Ngan |
- Giảng viên hướng dẫn: Bui Thi Kim Phung |
- Chuyên ngành: Tiếng Anh Du lịch
Part A is the introduction which shows the reasons why chose this topic, aims and objectives, scope of the study and method of the study; Parrt B introduce theoretical background tourism's concepts, provides the real situation and strategies to attract international tourists coming to Crowne Plaza Da Nang, gives analysis and evaluation about long-term strategies; Part C is the summary of paper and my suggestions to deal with this topic.