CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation and some solutions to improving the quality of the staff of the housekeeping department at Ocean Haven Hotel
- Tác giả: Le Huynh Nhu |
- Giảng viên hướng dẫn: Phan Thi Thuy Tien |
- Chuyên ngành: Tiếng Anh Du lịch
This purpose of this study is to propose and to recommend some solutions to improve the quality of the staff of the Housekeeping department at Ocean Haven Hotel. Beside, author also analyze some necessary issues about the status of technical facilities as well as the management of technical facilities at the Housekeeping department of Ocean Haven Hotel. Through this graduation paper, author found that À la Carte Hotel has face to many drawbacks. The Housekeeping staff did not perform well in the work process, affecting the hotel revenue. As a result, it is necessary that the hotel takes measures to improve this situation.
An investigation into the strengths and weaknesses of the spa department at Vanda Hotel and some solutions to enhancing its service quality
- Tác giả: Truong Thi Thao Vy |
- Giảng viên hướng dẫn: Le Dieu My |
- Chuyên ngành: Tiếng Anh Biên - Phiên dịch
This graduation paper investigates the strengths, weaknesses, and provides some solutions to enhancing the service quality of the Spa Department at Vanda Hotel. This case study is carried out basing on the theoretical background and the practical data. Firstly, author have collected data relate on hotel, spa, visitors, etc from the Internet, accounting department or relief sources. Besides, author will analyze the strengths and weaknesses of the Spa at Vanda Hotel. Then I will give some suggestions to enhancing to service quality of the Spa.
An analysis of suggested translation from the article “A triangular theory of love” by Robert J.Steinberg, Yale University
- Tác giả: Ho Thi Thao Trinh |
- Giảng viên hướng dẫn: Le Thi Khanh Lam |
- Chuyên ngành: Tiếng Anh Biên - Phiên dịch
Part A: Introduction. Part B: Development. Chapter 1: Theoretical Background. Chapter 2: Suggested Translation. Chapter 3: Analysis. Chapter 4: Difficulties and Solutions. Part C: Conclusion and Suggestions.
An investigation into the real situation of the job of tour guides and some solutions to improving its effectiveness at Viet Legend Company
- Tác giả: Nguyen Thi Thu Thao |
- Giảng viên hướng dẫn: Le Dieu My |
- Chuyên ngành: Tiếng Anh Du lịch
In this graduation paper, the real situations of marketing activities and attracting tourists to adventure tour at Viet Legend company. The weak point and strong points in the real solutions to are also pointed out. As a student studying English for Tourism, author would like to prove myself to research the sustainable development at Viet Legend company.
An Investigation into the Strong and Weak Points of Guidance Department and Some Solutions to Attracting Customers to Land of Folk Culture at Vinpearl Land Nam Hoi An
- Tác giả: Ho Thi Thu Hien |
- Giảng viên hướng dẫn: Dang Tran Hoai Duong |
- Chuyên ngành: Tiếng Anh Biên - Phiên dịch
The graduation paper embarks on a study of real context at guidance outlet in Vinpearl Land Nam Hoi An. Accordingly, analyze some practical issues related to service quality. Through discussion of issues, author would like to make some recommendations for Xuan Phu Hotel to improve the customer service skills of the guide. Author hope recommendations will help the company improve service quality and attract more customers.