Tóm tắt:

Chapter 1: The introduction is the rationale, aims , scope, method of study, and study’s organization; Chapter 2: There will be a presentation on the theoretical basis of restaurant business and service quality; Chapter 3: The general information about Hoi An Riverside Resort & Spa; Chapter 4: Analysis and evaluation the service quality of Song Do Restaurant at Hoi An Riverside Resort & Spa; Chapter 5: Difficulties and solution to improving the Service Quality of Song Do Restaurant at Hoi An Riverside Resort & Spa; Chapter 6: Conclusion and some suggestions to improving the Service Quality of Song Do Restaurant at Hoi An Riverside Resort & Spa.