An investigation into the real situation and some solutions to improving the quality of house keeping services at Truong Son Tung 2 Hotel
Tóm tắt:
Chapter 1: Introduction of the reason for choosing the topic and research content: objective, scope, method; Chapter 2: Definition of the hotel and theoretical basis of hotel business about service quality related to housekeeping department; Chapter 3: Introduction of Truong Son Tung 2 Hotel, business situation of the hotel in the period of 2018 - 2020 and introduction of the house keeping department at Truong Son Tung 2 Hotel; Chapter 4: Analyzing and evaluating the service quality of House Keeping department at Truong Son Tung 2 Hotel; Chapter 5: Identifying the challenges and providing relevant solutions to overcome them in order to increase the quality of the house keeping department and attract customers; Chapter 6: Summary of the house keeping service quality research results and solutions for Faculty of English of Duy Tan University.
- An analysis of the suggested translation of chapter 1 & 2 from the book “365 days with seldiscipline: 365 life-altering thoughts on self-control, mental resilience, and success” by Martin Meadows, 2020
- An investigation into the real situation and some solutions for enhancing the quality of tour guide staff of Phong Nha - Ke Bang Tourism Center
- An analysis of the suggested translation of chapter 1 from the book “The prosperity paradox: how innovation can lift nations out of poverty" by Clay M.Christensen, Efosa Ojomo, and Karen Dillon, 2019
- An investigation into the real situation and some solutions for improving English skills of the front office at Grand Sunrise Boutique Hotel
- An analysis of the suggested translation of chapters 1-3 from the book "the lost bookshop" by Evie Woods, 2023