CSDL Luận văn - Luận án
An investigation into the real situation and some solutions for improving the service quality of the reception department at Brilliant Hotel
Số trang:
74 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2022
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Tourism
Tóm tắt:
Investigate in detail the process and quality of receptionists at the hotel; Find out strengths, weaknesses as well as causes and limitations of receptionists; Proposing some solutions to improve the service quality of the reception department.
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