Tóm tắt:

Chapter 1: Includes introduction about the rationale, the aims and objectives, the scope of the study, method of the study and organization of the study; Chapter 2: Mentions the theoretical background; Chapter 3: Refers into case description; Chapter 4: Discusses an analysis and evaluation; Chapter 5: Mentions difficulties and some suggestions to improve the English skills for tour guides; Chapter 6: Includes conclusions and suggestions for the Faculty of English and Duy Tan University.