CSDL Luận văn - Luận án
An investigation into the current situations of the reception department at Pullman Danang Beach Resort and some suggestions for enhancing its service quality
Số trang:
72 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2022
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Tourism
Tóm tắt:
Provide in-depth knowledge of the tourism and hospitality industry; Expand the theories of the hospitality industry, front office, and quality of service in a hotel and show the problems in the hotel; Explore the tactic of professionally serving guests within the welcome industry; Perceive the reception department roles and impacts likewise as some solutions to boost the standard of service of this department.
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- An investigation into the real situation and some solutions for improving the service quality of reception department at Muong Thanh Holiday Hue Hotel
- An investigation into the real situation and some solutions for improving the service quality of the housekeeping department at Diamond Sea Hotel