CSDL Luận văn - Luận án
An investigation into the real situation and some suggestions for enhancing the quality of reception department at Sunny Ocean Hotel & Spa Danang
Số trang:
57 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2022
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Tourism
Tóm tắt:
Chapter 1: The introduction of the graduation thesis, consisting of rationale, aims and objectives, scope of the study, method of the study, and organization of the study; Chapter 2: The theoretical background of the hotel business and the reception department of a hotel; Chapter 3: Case description that describes the overview of Sunny Ocean Hotel and its reception department; Chapter 4: Real situation at the service quality with the analysis and evaluation; Chapter 5: Difficulties that the hotel is encountering and some solutions; Chapter 6: Suggestions for improving the quality of the reception department at Sunny Ocean Hotel and conclusion.
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