CSDL Luận văn - Luận án
An investigation into factors affecting customer satisfaction on reception department at pearl river Hoi An hotel and some solutions to improving the service quality
Số trang:
66 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420.910
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2020
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Tourism
Tóm tắt:
Chapter 1. Mentions the theoretical background; Chapter 2. Refers to a case description; Chapter 3. Discusses an analysis of the factors that affect customer satisfaction with the hotel reception and the actual situation of the reception process, besides pointing out the advantages and disadvantages to giving solutions.
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