CSDL Luận văn - Luận án
An investigation into factors affecting customer satisfaction on reception department at pearl river Hoi An hotel and some solutions to improving the service quality
Số trang:
66 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420.910
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2020
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Tourism
Tóm tắt:
Chapter 1. Mentions the theoretical background; Chapter 2. Refers to a case description; Chapter 3. Discusses an analysis of the factors that affect customer satisfaction with the hotel reception and the actual situation of the reception process, besides pointing out the advantages and disadvantages to giving solutions.
Luận văn liên quan
- An investigation into the strengths and weaknesses of the food and beverage department and some suggestions for improving the service quality at Royal Lotus Hotel Danang
- An investigation into the real situation and some solutions for improving the service quality of the front office at Radisson Hotel Danang
- An investigation into the real situation and some solutions for enhancing the quality of tour guide staff of Phong Nha - Ke Bang Tourism Center
- An investigation into the real situation and some solutions for improving English skills of the front office at Grand Sunrise Boutique Hotel
- An investigation into real situation and some solutions for attracting customers to sunrise restaurant at Mangata Beachfront Hotel Danang