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Trở về

An investigation into the current situation of passenger services department at Vietnam airport ground services company limited - Danang branch and some solutions to improving its service quality

Tác giả: Doan Dinh Sang

Giảng viên hướng dẫn: Nguyen Thi Bich Giang

Số trang: 78 p.
Chuyên ngành: Tiếng Anh Du lịch
Mã phân loại: 420.910
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản: Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản: 2020
Ngôn ngữ: Tiếng Anh
Chủ đề: English--Tourism
Tóm tắt:

Chapter 1. Is the theoretical background of the airport ground services company and customer services; Chapter 2. Is the case description of an introduction about VIAGSDAD as well as Passenger Services Department and passenger service procedures of each flight; Chapter 3. Is the analysis and evaluation through the results of real situations, advantages and dis advantages.

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