Tóm tắt:

Part A is the introduction of the graduation paper, consist of rationale, aims and objectives, scope of the study, methodology of the study and organization of the study; Part B includes: Chapter 1. Is about theoretical background about hotel business and Reception Department; Chapter 2. Is case description , describe the overview of the Reception Department at Furama Resort Danang; Chapter 3 includes real situation at the Reception Department with the analysis and evaluation; Part C is the suggestions for improving the quality of reception service at Furama Resort Danang, and conclusion.