CSDL Luận văn - Luận án
An investigation into the real situation of the front office department at Dan Oasis Hotel and some solutions to improving it
Số trang:
58 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420.91
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2019
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Tourism
Tóm tắt:
This case study is carried out based on the theoretical background and the practical data. Firstly, author have collected practical data by giving the questionnaires to the tourists in order to appraise the service quality of the front office there. Besides, author also got specific statistics from the manager to evaluate the weaknesses and strengths of the front office Staff. At last, through the careful analyses and evaluations, I give out the suggestion in order to improve the service quality of the Front Office Department of Dan Oasis Hotel.
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