CSDL Luận văn - Luận án
An investigation into the real situation of the front office department at Dan Oasis Hotel and some solutions to improving it
Số trang:
58 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420.91
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2019
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Tourism
Tóm tắt:
This case study is carried out based on the theoretical background and the practical data. Firstly, author have collected practical data by giving the questionnaires to the tourists in order to appraise the service quality of the front office there. Besides, author also got specific statistics from the manager to evaluate the weaknesses and strengths of the front office Staff. At last, through the careful analyses and evaluations, I give out the suggestion in order to improve the service quality of the Front Office Department of Dan Oasis Hotel.
Luận văn liên quan
- An investigation into the real situation and some solutions for improving the service quality of the restaurant department at Grand Sunrise Boutique hotel
- An investigation into the real situation and some solutions for improving the quality of breakfast buffet service of bistecca restaurant at New Orient hotel
- An investigation into the real situation and solutions to improving the quality of human resources at Royal Lotus Danang hotel
- An investigation into the real situation and some solutions for improving the service quality of the spa at New Orient Hotel
- An investigation into factors affecting customer satisfaction on reception department at Maximilan Danang beach hotel and some solutions for improving customer satisfaction