Tóm tắt:

This study would pay attention to three important sectors as follows: Firstly, author will focus on capacity, Labor structure, Hotel facilities, Areas of business, situation arrival of guests… To learn about all these issue, author will directly observe at departments of Grand Tourane Hotel. To have specific data, author will do some survey with the customer of resort . Secondly, author will evaluate the quality of services at Grand Tourane Hotel and analyze real situations through the data we had. Finally, author will give some solutions which are suitable for that reality in order to improve the ability to attract customers to Grand Tourane Hotel.