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An investigation into the real situation of the front office department at Seagull Hotel and some solutions to improving it

Tác giả: Vo Thi Thu Trang

Giảng viên hướng dẫn: Nguyen Thi Hang

Số trang: 51 p.
Chuyên ngành: Tiếng Anh Du lịch
Mã phân loại: 420.91
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản: Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản: 2019
Ngôn ngữ: Tiếng Anh
Chủ đề: English--Tourism
Tóm tắt:

This is a study of the Service Quality of the Front Office Department at Seagull Hotel. Based on the analysis results of the information from Seagull Hotel, this study (a) states why author choose this topic, (b) gives some definitions involved in the hotel and Front Office Department, (c) analyses and evaluates the Service Quality of the Front Office Department at Seagull Hotel. Through this selection this topic for her graduation paper, author hope that you will have more .understanding about Front Office Department and Seagull Hotel.

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