Tóm tắt:

Part A is the introduction of the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study’s organization. Part B includes: Chapter I is theoretical background about hotel business and Reception Department. Chapter II is case description describing the overview of at the Reception Department at Da Nang Riverside hotel. Chapter Iii includes real situation and solution at the Reception Department with the analysis and evaluation. Part C is the conclusion.