CSDL Luận văn - Luận án
A case study of the performance of Huong Sua hotel's front - office staff in serving customers and some suggestions for improving it
Số trang:
70 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2016
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Tourism
Tóm tắt:
Theoretical background, case description, analysis and evalution. Suggestions and conclusion.
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- An investigation into the real situation and some solutions to upgrade services to increase business efficiency at Da Nang Mikazuki Japanese resort and spa
- An investigation into the real situation of the reception deparment at Nhat Nam hotel & apartment and some solutions for improving its service quality