CSDL Luận văn - Luận án
An investigation into the real situation and some solutions to improving the customer service performance of front office at Royal Family Hotel, Da Nang city
Số trang:
51 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2018
Ngôn ngữ: Tiếng Anh
Tóm tắt:
Part A is the introduction of the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study's organization; Part B is talk about the development; Part C is some solutions to improving the customer service performance of front office at Royal Family Hotel.
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- Investigation into soft skills of Xuan Hung hotel staffs and some suggestions
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- An investigation into the service quality of the front office department in Sanouva Da Nang Hotel and some suggestions