CSDL Luận văn _ Luận án
Chủ đề: Customer services
A research on the determinats of customer perceived values of mytv service at vasc software and media company, Da Nang branch
- Tác giả: Le Thi Anh Dai |
- Giảng viên hướng dẫn: Ms. Nguyen Le Giang Thien |
- Chuyên ngành: Quản trị tổng hợp - PSU
The research topic aims to provide practical implications from the research results to help companies know the customers’ perceived value about the research service. The research also defines the criteria about services that customers interested in to enhance quality. Through which companies make the appropriate improvement measures to enhance the customers’ perceived value about MyTV service.
Solutions to improve customer satisfaction in Viet-Chen restaurant
- Tác giả: Le Thi Thu Thao |
- Giảng viên hướng dẫn: Trinh Le Tan |
- Chuyên ngành: Quản trị tổng hợp - PSU
Chapter 1: Introduction; Chapter 2: Review of literature; Chapter 3: Research methodology; Chapter 4: Research findings and discussion; Chapter 5: Summary of the findings, conclutions, contributions and recommendation.
An investigation into the real situation and some solutions to atracting customers to touristm services of Global inex company
- Tác giả: Phan Thi Thuy An |
- Giảng viên hướng dẫn: Tran Thi Ngoc Tuyen |
- Chuyên ngành: Tiếng Anh Du lịch
Some theories about marketing activities at atract tourists in travel business enterprises; The Global inex status as a marketing atraction for domestic and international tourists; Some marketing solutions to atract domestic and international toursts at Global Inex Com.
An investigation into the real situation and some solutions to improving the customer service performance of front office at Royal Family Hotel, Da Nang city
- Tác giả: Huynh Thi Phuong Hang |
- Giảng viên hướng dẫn: Huynh Vu Chi Tam |
- Chuyên ngành: Tiếng Anh Du lịch
Part A is the introduction of the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study's organization; Part B is talk about the development; Part C is some solutions to improving the customer service performance of front office at Royal Family Hotel.
Appying IDIC model to improve customer ralationship management in Hoi An express company
- Tác giả: Vo Thi Thu Nguyet |
- Giảng viên hướng dẫn: MBA. Trinh Le Tan |
- Chuyên ngành: Quản trị tổng hợp - PSU
The questionaire design is based on the IDIC model in order to develop a way interact with customers, design the services of the company to suit the characteristics of each client.