CSDL Luận văn - Luận án
A case study of the current situations and solutions to improve business operation and organization for foreign tourists of the Olalani Resort
Số trang:
64 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Dai hoc Duy Tan
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2017
Ngôn ngữ: English
Chủ đề:
English--Tourism
Tóm tắt:
Focused on the real situations of Olalani Resort and Condotel, an analysis about the problems in service quality of the resort. Theoretical background, give out some characteristics of service quality in the accommodation, restaurant and additional services as well as staffs. Provide some suggestions so as to improve the quality of the service in Olalani Resort and Condotel.
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- An investigation into the real situation and some solutions for improving the service quality of the spa at New Orient Hotel
- An investigation into factors affecting customer satisfaction on reception department at Maximilan Danang beach hotel and some solutions for improving customer satisfaction