An investigation into the real situation of the reception service and solutions to improving its quality in Sea Phoenix Hotel, Da Nang
Số trang:
46 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Dai Hoc Duy Tan
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2017
Ngôn ngữ: English
Chủ đề:
English--Tourism
Tóm tắt:
Theoretical background about hotel business and reception service. Case description the overview of Sea Phoenix Hotel and Reception Service in this hotel. Includes real situation about Reception activities with the analysis and evaluation.
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