2911An investigation into the real situation and some solutions to improving the professionalism of the reception department staff at lasenta Boutique Hotel Hoian
Chapter 1. Is Theoretical Background about Hospitality Industry, Hotel Business, the Front Office Department; Chapter 2. Is Case Description describing the Overview of Lasenta Boutique Hotel Hoian, FO Department and organizational framework at this hotel; Chapter 3. Includes Analysis and Evaluation about Real Situation and Policites of Reception Department at LBHH.
2912An investigation into the real situation and some solutions to improving the quality front office department at Quoc Thien Hotel Danang
Introduction; Theoretical background; Case description; Analysis and evaluation; Conclusion and suggestions.
2913An investigation into the real situation and some solutions to improving the quality in accommodation business at Vinpearl Resort & Spa Da Nang
Chapter 1: Theoretical Background; Chapter 2: The reality of Service Quality; Chapter 3: Some Solutions to improving the quality in accommodation business with analysis and evaluation.
2914An investigation into the real situation and some solutions to improving the quality of banquet service at Novotel Danang Premier Han River
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclusions and suggestions.
2915An investigation into the real situation and some solutions to improving the quality of customer service at Saigontourist
This case study is to improve the service quality of customer services at Saigontourist in Da Nang city. The actual quality of service in this department is not really perfect because it hasn’t been fully developed its own strengths. Therefore, author will point out the weak points and strong points in serving customers of Customer servicess department. Next, author will give out some suggestions for improving customer service procedures for the customer care activities. And I hope from the suggestions which have been pointed out, it will help to get more attraction to guests and to improve the service quality at Saigontourist.
2916An investigation into the real situation and some solutions to improving the quality of house keeping services at Truong Son Tung 2 Hotel
Chapter 1: Introduction of the reason for choosing the topic and research content: objective, scope, method; Chapter 2: Definition of the hotel and theoretical basis of hotel business about service quality related to housekeeping department; Chapter 3: Introduction of Truong Son Tung 2 Hotel, business situation of the hotel in the period of 2018 - 2020 and introduction of the house keeping department at Truong Son Tung 2 Hotel; Chapter 4: Analyzing and evaluating the service quality of House Keeping department at Truong Son Tung 2 Hotel; Chapter 5: Identifying the challenges and providing relevant solutions to overcome them in order to increase the quality of the house keeping department and attract customers; Chapter 6: Summary of the house keeping service quality research results and solutions for Faculty of English of Duy Tan University.
2917An investigation into the real situation and some solutions to improving the quality of housekeeping service at Grand Tourane Hotel
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and solutions; Chapter 6: Conclusions and suggestions.
2918An investigation into the real situation and some solutions to improving the quality of off-site services for attracting visitors to Da Nang city
Chapter 1: “Theoretical Background” focuses on the aims to answer the questions the tourism and some basic concepts related to off-site services in Da Nang city; Chapter 2: Case description about the overview the real situation of off-site services in Da Nang city; Chapter 3: Includes analysis and evaluation of off-site services at Da Nang city attracting tourists.
2919An investigation into the real situation and some solutions to improving the quality of reception department at 7seven Sea Hotel Da Nang
The graduation paper embarks on a study of real context at reception outlet in Samdi Hotel. Accordingly, an analysis of actual problems in the outlet will be exposed clearly related to quality - based reception department. Through the discussion about the problems, author would like to give some recommendations for Samdi Hotel to enhance customer service skills at the Reception Department, author hope my recommendations will help the hotel exceed customer’s expectation and contribute to the growth of hospitality industry of the hotel.
2920An investigation into the real situation and some solutions to improving the quality of reception department at daystar hotel
In this graduation paper, I would like to investigate into the service quality of the reception department at Daystar Hotel and give some solutions to improve it. This graduation paper stater why I selected this topic, presents some concepts involved in reception department and the service quality, describes Daystar hotel and the services of the front office department, analyses and evaluates the service quality of the front office department and gives some suggestion for improving it. By doing this research, I hope the Daystar hotel will attract, more guests to the hotel.