Tóm tắt:

Based on the results in practicing time, experience in Holiday Beach Hotel and studying time at Duy Tan University, this graduation paper presents some basic concepts of service, some problems about restaurant business. Besides, this study also presents about Holiday Beach overview, situation of Waitress/Waiter at hotel and analyze the Restaurant of hotel. Finally, author will give out some suggestions and policies in order to improve the quality of service at the Restaurant for hotel. And author hope from the suggestions which have been pointed out, it will improve the quality of service at the Restaurant at Holiday Beach hotel.