14761Customer service : building successful skills for the twenty-first century
Covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
14762Customer service foundation certification Kit
The book contains dialogues between customers and staff, showing how the various situations SHOULD be handled. Each one is to the point and the information for each one can be assimilated and learned from in a very few minutes.
14763Customer service on the internet : building relationships, increasing loyalty, and staying competitive
The web was made for customer service, customer service in a modern world, publishing on the web, managing E-Mail: when customer come calling, encouraging customer conversations, measuring your success, knowing your customers as individuals-again, extranets-access to live information.
14764Customer service procedures of reception department in Da Nang Hotel - A case study
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Suggestions.
14765Customer's new voice : extreme relevancy and experience through volunteered customer information
It shows businesses how to motivate and transform directly volunteered consumer knowledge into profitable insights, enabling a new echelon of marketing relevancy, customer experience, and personalization.
14766Cutting-edge : 3D game programming with C++
See README.TXT for installation instructions: Part#: 70-5
14767Cutting-edge : 3D game programming with C++
See README.TXT for installation instructions: Part#: 70-5
14768Cutting-edge : 3D game programming with C++
See README.TXT for installation instructions: Part#: 70-5
14769Cutting-edge : 3D game programming with C++ (with CD)
A comprehensive tutorial on advanced game programming furnishes in-depth coverage of 3D animation techniques, source code, 3D game-programming tools, digital sound effects, 3D morphing, collision detection, and other features. Original.
14770CWNA certified wireless network administrator official deluxe : study guide : exam CWNA-106
Updated for the new CWNA-106 exam, this book provides coverage of all exam objectives, plus review questions and hands-on exercises that help you build your skills and your confidence before exam day. Start with a pre-assessment test to find out how much you already know, then fill in the gaps with detailed coverage of radio frequency technology, regulations and standards, protocols and devices, network implementation and security, RF site surveying, and much more. Sybex's interactive online learning environment and test bank gives you access to hundreds of questions and robust study tools, including chapter tests, practice exams, flashcards, a glossary of key terms, and bonus chapter material — all to help you prepare for and increase your chances of passing the exam the first time around.