CSDL sách
001
000001336
003
LDTU
020
$a9781742441986
041
$aEnglish
082
$a658.8
100
$a Menken,Ivanka
245
$aCustomer Service Foundation Certification Kit $cIvanka Menken, Tess Wheelwright
260
$aAustralia $bEmereo pty ltd $c2014
300
$a125 p. $c26 cm
504
$a Includes references and index
520
$aThe book contains dialogues between customers and staff, showing how the various situations SHOULD be handled. Each one is to the point and the information for each one can be assimilated and learned from in a very few minutes.
650
$aCustomer services -- Communication systems
653
$aCustomer service
700
$aWheelwright,Tess
852
$a7/25 Quang Trung $bTiếng Anh
911
Trần Thị Yến Phương
928
34648
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