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001

000005801

003

LDTU

020

$a9780471203315

041

$aeng

082

$a647.94

100

$aKline, Sheryl F.

245

$aHotel front office simulation $bA workbook and software package $cSheryl F. Kline, William Sullivan

260

$aNew York $bJohn Wiley & Sons $c2003

300

$a144 p. $c27 cm

520

$aOffering a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office. It covers to aking, changing, and canceling reservations (for individuals and groups), Checking in/registering walk-ins and guests with reservations, Handling posting and folio management.

650

$aHotel management -- Handbooks, manuals,etc $2Hotel front office personnel -- handbooks, manuals,etc

653

$aHotel front office

700

$aSullivan, William

852

$a209 Phan Thanh $bTiếng Anh

911

Nguyễn Thị Hảo

927

Tặng

928

30144