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The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world

Tác giả: Fred Reichheld, Rob Markey

Part 1. The fundamentals of the net promoter system; Part 2. Getting results.

Reverse innovation in health care : how to make value-based delivery work

Tác giả: Vijay Govindarajan; Ravi Ramamurti

Part One: Health-Care Solutions from a Distant Shore; Part Two: Reverse Innovation in Health-Care Delivery.

The practice of adaptive leadership : tools and tactics for changing your organization and the world

Tác giả: Ronald A Heifetz; Alexander Grashow; Martin Linsky

Part One. Introduction: purpose and possibility; Part Two. Diagnose the system; Part Three. Mobilize the system; Part Four. See yourself as a system; Part Five. Deploy yourself.

The network imperative : how to survive and grow in the age of digital business models

Tác giả: Barry Libert, Megan Beck, Yoram Wind

Part 1. The promise; Part 2. The principles; Part 3. The pivot; Part 4. The practice.

HBR's 10 must reads on managing people

Nhóm Tác giả: Harvard Business Review Press

Contents: Leadership that gets results; One more time: how do you motivate employees?; The set-up-to-fail syndrome; Saving your rookie managers from themselves; What great managers do; Fair process: managing in the knowledge economy; Teaching smart people how to learn; How (Un)ethical are you?; The ...