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Managing business process flows : principles of operations management : 3rd ed.

Tác giả: Ravi Anupindi, Sunil Chopra, Sudhakar D. Deshmukh, Jan A. Van Mieghem, Eitan Zemel

Part I: Process management and strategy; Part II: Process flow metrics; Part III: Process flow variability; Part IV: Process integration.

The agile marketer : turning customer experience into your competitive advantage

Tác giả: Roland Smart

Part I: How Development Methods Influence Marketing; Part II: Adaptive Methods for Modernizing Marketing; Part III: Linking Innovation and Customer Experience; Part IV: Modern Marketing and the Customer Experience.

Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people

Tác giả: Joseph A Michelli

It offers five principles such as Principle 1. Savor and elevate; Principle 2. Love to be loved; Principle 3. Reach for common ground; Principle 4. Mobilize the connection; Principle 5. Cherish and challenge your legacy.

Operations management : 9th ed. (kèm 4 CD)

Tác giả: Jay Heizer, Barry Render

Introduction to operations management; Designing operation; Managing operations; Quantitive modules;...

Operations management : 9th ed. (kèm CD)

Tác giả: William J. Stevenson

This book features the very latest concepts and applications in this dynamic field while preserving the foundations that have made the text a market leader.