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Revenue management, cost control, and financial analysis in the hospitality industry

Tác giả: Godwin-Charles Ogbeide

The book begins with an introduction to financial analysis and spreadsheet modeling. Subsequent chapters focus on specific skills such as forecasting, revenue management, and cost control, which support the maximization of profits.

Servsafe Manager: 6th ed.

Table of contents: Provding safe food; Form of contamination; The safe food handler; The flow of food: An intrduction.

Managing quality service in hospitality: How organizations achieve excellence in the guest experience

Tác giả: Robert C Ford, Michael C Sturman, Cherrill P Heaton

Contents: Meeting guest expectations through planning; Setting the scene for the guest experience; Developing the hospitality culture: Everyone serves; Staffing for service; Training and developing employees to serve; Serving with a smile: Motivating exceptional service; Involving the guest: The ...

A cruise ship primer : history and operations

Tác giả: Craig A Munsart

With 172 photographs and illustrations, the cruise ship is examined its planning, construction, operation, and ultimate fate. This behind the scenes look examines the concept, development, and construction of vessels, what makes them work, and how, as well as ship operations. More than 240 ships ...

The complete guide to successful event planning : with companion CD-ROM

Tác giả: Shannon Kilkenny

The book includes information on timely practices such as generating enthusiasm and creative marketing techniques using social media and networking, planning environmentally friendly events, and using technology applications and gadgets to orchestrate leading edge events.