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Những Hòn Đảo Ngọc Việt Nam

Tác giả: Sông Lam

Giới thiệu về tiềm năng phát triển du lịch biển đảo, đó là những hòn đảo du lịch nổi tiếng, các ngọn hải đăng cổ kính, những vịnh biển đẹp nhất của Việt Nam …

Food & beverage service : 9th ed.

Tác giả: John Cousins

In addition to offering broad and in-depth coverage of concepts, skills and knowledge, it explores how modern trends and technological developments have impacted on food and beverage service globally. - Covers all of the essential industry knowledge, from personal skills, service areas and ...

Revenue management, cost control, and financial analysis in the hospitality industry

Tác giả: Godwin-Charles Ogbeide

The book begins with an introduction to financial analysis and spreadsheet modeling. Subsequent chapters focus on specific skills such as forecasting, revenue management, and cost control, which support the maximization of profits.

Servsafe Manager: 6th ed.

Table of contents: Provding safe food; Form of contamination; The safe food handler; The flow of food: An intrduction.

Managing quality service in hospitality: How organizations achieve excellence in the guest experience

Tác giả: Robert C Ford, Michael C Sturman, Cherrill P Heaton

Contents: Meeting guest expectations through planning; Setting the scene for the guest experience; Developing the hospitality culture: Everyone serves; Staffing for service; Training and developing employees to serve; Serving with a smile: Motivating exceptional service; Involving the guest: The ...